Personal information we collect
The personal information we collect may include information about your:
- name and contact details
- organisation and position
- interests, opinions and preferences
- forms submitted
- payment details
- dealings and interactions with us
- Ethnic origin and religious and philosophical beliefs, with your consent or otherwise in accordance with applicable privacy laws.
How we collect personal information
We collect personal information through various means, including:
- information you provide to us directly
- records of any contact we have with you by telephone, email, online (including social media) and in person
- other means such as publicly available sources, our related companies and your organisation, colleagues and representatives.
How we use and disclose personal information
We collect, hold, use and disclose personal information to provide and develop our services, maintain and update our records, communicate and manage our relationships with stakeholders, train and manage staff and protect our lawful interests. We may not be able to do these things without your personal information. For example, we may not be able to contact you, or you may not be able to register to undertake our online training. In relation to our events and training, we use and disclose personal information to record RSVPs and attendance, manage special requirements (e.g. dietary or accessibility requirements), communicate about our events and produce event materials, and for registrations of our online training. We may exchange your personal information with your organisation, colleagues and representatives and with our service providers including providers of data storage, auditing, accounting, legal, business consulting, delivery, marketing, event management, document management, research and technology services.
Like many other websites, our Website under the domain name arrilla.com.au may use ‘cookies’ from time to time. A cookie is a piece of information that allows our system to identify and interact more effectively with your browser. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies however some parts of our Website may not have full functionality in that case.
Storage and security of personal information
We take a range of steps to protect the personal information that we hold in electronic and physical records. We may sometimes use third party providers to host or store our data.
Please be aware that there are inherent risks in transmitting information across the internet and we cannot guarantee the security of information sent to us online. If you are concerned about sending information of a sensitive nature to us online, you may prefer to contact us by telephone or mail.
Information you provide may be stored electronically on a database with restricted access. The database on which this information is stored may be located in the United States of America.
We may engage outsource service providers in India to prepare a report of aggregated responses for the purpose of providing clients with an ‘Impact Measurement Survey’.
Access and correction
Where applicable, privacy laws may give you the right to access and update the personal information we hold about you. In many cases, we can assist you promptly and informally with these requests. In other cases, we may seek to verify your identity and ask you to make your request in writing. We may refuse your request where the law allows us to do so.
If you believe that any personal information we have collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request correction. To do so, please contact us on the details below and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act.
If you wish to make a complaint to us about our handling of your personal information, you can contact us on the details set out below. You will be asked to set out the details of your complaint in writing.
We will endeavour to reply to you within 30 days of receipt of the requested details and, where appropriate, will advise you of the general reasons for the outcome of the complaint. In some circumstances, we may decline to investigate the complaint, for example if the complaint relates to an act or practice that is not an interference of the privacy of the person making the complaint.
If you are not satisfied with the outcome of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner.
Application of privacy laws
Further queries and how to contact us
You can contact us if you have any concerns about how we have handled your personal information. We may request additional details from you regarding your concerns, and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.
You can also contact us with any other queries about privacy.
Arrilla Consulting Pty Ltd
ABN: 55 606 241 203
Last updated: 10 August 2020